FREQUENTLY ASKED QUESTIONS
What Would You Like to Know?
Find all the information you’ll need surrounding Nexus Translations right here. We’ve supplied you with some of the most common inquiries we tend to receive from customers. However, if you still have an unanswered question, feel free to contact us today. We're here to help.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following methods of payment:
HOW FAST CAN I GET A QUOTE?
Nexus Translations aim to provide a full quotation within 2 hours of receiving your request. To enable us to service your quote efficiently and effectively, please advise us of the number of words in your document and the language combination you require when making the request.
HOW CAN I SEND A DOCUMENT?
You can send the document by e-mail, as an attachment. If it is a printed document, you can send it by email, mail or courier. Alternatively, you can use the chat box to message us and upload a file.
HOW MUCH DOES A TRANSLATION COST?
The price depends on the number of words and on the nature of the content (whether it is legal, general medical, etc.). Just contact us to request a quote.
WHEN WILL THE TRANSLATION BE DELIVERED?
Whenever you need the file. You set the deadline and we will deliver.
For files with no urgency, these are our average delivery times:
up to 500 words – 12 hours
1,000 to 2,000 words – 36 hours
over 2,000 words – 2,000 words per day.
However, as stated, if you require a document returned quickly, please let us know so we can deliver it exactly when you need.
WHEN DO I NEED TO PAY?
We work on an invoice basis once the first job has been completed. When you receive your translation, you will also receive an invoice with all the information for making the payment.
*Please note first-time customers will be asked to pay before delivery of the translated document.
WHAT GUARANTEES DO I HAVE REGARDING QUALITY?
We only work with professional, qualified, native-speaking translators. After a document has been proofread, you can be assured of the highest quality your document deserves. Your satisfaction is crucial to us and we will do our utmost to rectify any problems.
WHAT IS A CERTIFIED TRANSLATION?
This is a translation that is signed and stamped as a true and exact translation of the source document. It is often referred to as a sworn translation but this is incorrect. If your document is for official use within the UK this is probably what you need but it is always best to check when requesting the translation. At Nexus Translations, all our linguists hold professional memberships with the Chartered Institute of Linguists which authorises them to certify translations.
WHAT LANGUAGES DO YOU TRANSLATE?
Nexus Translations offers certified translations in Romanian, Spanish and English. Should you require any other language, please contact us and we will be happy to assist you.
If you have any other questions, please do not hesitate to get in touch by clicking on the link below.